Leadership and taking action

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It seems difficult to understand how a leader can fail to take action.

The man in charge of the VA appears at all outward appearances to be a caring and genuine man.

The problem is that if he was this profoundly caring man, why did he fail to take action when he had the chance to do so.

We know that in any other life situation when a job must be done it is incumbent upon the man or woman in charge to do the right thing.

To delegate authority and to follow up on that delegation.

When a leader delegates authority to accomplish a mission plan and when bonuses are paid out, should there not be some checks and balances.